- What information do we collect about you?
- How will we use the information about you?
- Access to your information and correction
- How to contact us
What information do we collect about you?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information”. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information see the section below on ‘Cookies’.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How will we use the information about you?
We collect information about you to process your order and if you agree, email you about other products and services that we think may be of interest to you.
We may use your information collected from the website to personalise repeat visits to our website.
We will not share your information for marketing purposes with other companies.
In processing your order, depending on payment method, we may send details to and use information provided by credit reference and fraud prevention agencies.
We use the order information that we collect generally to fulfil orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this order information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We will share information with third-parties only to help us use your personal information as described above.
We would like to send you information about products and services of ours which may be of interest to you. If you have previously consented to receive marketing material, you have the right to opt out at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org.
Access to your information and correction
If you are resident in the EU, you have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email email@example.com
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us